Serato DJ Essentials

RETURNS

Merchandise is only returnable if:1) It is defective 2) There was a shipping error. thefxchain.com is not responsible for any return guarantees beyond our standard policy. We are not responsible for cancelled orders, declined credit cards, items deemed unusable or not what was expected, unintentionally ordered items or any reason other than defective or sent in error. Return requests for defective or incorrectly shipped items must be made within 30 days of receipt of the product. In the event defective merchandise is received or there is a shipping error, the following procedure must be followed:

RETURN PROCESS

To return an item, please email customer service at info@thefxchain.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the address that will be provided to you with the RMA number.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

-   Digital Downloaded Products
-   Microphones
-   Headphones
-   Earphones

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

The FX Chain
5062 S. 108th St. #261
Omaha, NE 68137
info@thefxchain.com